Boost Engagement with LiveChat

Save Time, Support Better & Close More Deals!

Boost your customer confidence with tools trusted by over 37,000 businesses worldwide. LiveChat, ChatBot, and HelpDesk help teams connect with customers instantly, automate responses, and manage tickets all in one ecosystem. Whether you want to improve first response time, reduce workload, or scale support, these platforms make it easy to deliver fast, personal, and efficient customer service—without the complexity.

LiveChat Stats

Positive Reviews

1000 +

Monthly Chats

10 M +

websites using LiveChat®

10 +

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Supercharge Your Customer Interactions with Live Chat

Engage Customers Instantly

Engaging with your customers the moment they land on your website is crucial in today’s competitive digital landscape. Instant engagement helps build trust, improve conversion rates, and reduce bounce rates. Tools like LiveChat allow you to connect with visitors in real-time, providing them with personalized assistance without delays. According to LiveChat’s case studies, companies like AutoAccessoriesGarage.com saw a 485% conversion boost after implementing real-time chat features. Start engaging customers instantly to ensure you never miss an opportunity to convert.

Provide Real-time Support

Customer expectations have evolved, and now more than ever, they demand immediate solutions. Providing real-time support not only enhances the customer experience but also leads to higher satisfaction rates. Using tools like LiveChat, you can resolve issues in minutes rather than hours, significantly improving customer retention. In fact, businesses using LiveChat, such as AWeber, have reached an impressive 95% customer satisfaction rate, proving that real-time support drives loyalty and trust.

Boost Sales Through Conversations

Conversations are powerful. They offer an opportunity to build relationships, understand customer needs, and guide visitors through their buying journey. With LiveChat, you can start meaningful conversations that lead directly to sales. By engaging customers with personalized messages and answering their questions in real time, you boost conversions and increase sales. Case studies show that Sephora achieved a 25% increase in average order value using LiveChat’s conversational capabilities. By integrating chat support into your sales process, you can turn inquiries into valuable sales opportunities.

Gather Valuable Feedback

Customer feedback is a vital component of growth. By engaging with your customers through tools like LiveChat, you can collect real-time feedback that helps you improve your services or products. This feedback allows you to act quickly on customer concerns and preferences, ensuring your offerings are aligned with market demands. Companies like Benchmark have used LiveChat to retain customers by gathering feedback and continuously improving their service quality. Listening to your customers in real-time ensures you’re always ahead of the curve.

Enhance Customer Satisfaction

Customer satisfaction is the cornerstone of business success. By offering instant solutions, personalized support, and easy access to information, you can enhance the overall customer experience. LiveChat helps streamline customer interactions, making it easier for businesses to provide seamless, fast, and efficient service. For example, District 49 used LiveChat to build a strong community through consistent, high-quality support. When customers are satisfied with their experience, they are more likely to stay loyal and recommend your business to others.

Supercharge your business with Text Intelligence.

Grow Revenue: Turn interactions into solutions and transactions

LiveChat Integrations for Business Success

Unlock your sales potential with LiveChat’s 200+ integrations, designed to streamline communication, boost lead management, and accelerate customer engagement. Seamlessly connect your existing systems to LiveChat, creating a unified workflow that enhances efficiency and enables you to close deals faster. With powerful integrations across CRM, helpdesk, marketing, and e-commerce platforms, LiveChat ensures your business operates at its highest potential.

A LiveChat Testimonial

Hear What Our Clients Are Saying About Working With Our Team.

Auto Accessories Garage Website Gets 485% Conversion Boost with LiveChat

With countless options to purchase automotive parts over the internet, AAG distinguishes itself by providing a world-class shopping experience to provide the best customer support in the industry.

Kyle Therriault

AutoAccessoriesGarage.com

From Pioneer Millworks boosting opportunity value by 16% to AWeber hitting 95% customer satisfaction, businesses are growing fast with LiveChat.

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Frequently Asked Questions

What is LiveChat?

LiveChat is a customer service platform designed to enable real-time communication between businesses and website visitors, improving customer engagement and support. It can be integrated easily into your website for instant assistance.

How does LiveChat help businesses?

LiveChat helps businesses by providing instant support, answering customer queries in real-time, improving customer satisfaction, and increasing conversion rates through personalized communication. It helps reduce bounce rates by engaging visitors effectively.

Can I use LiveChat on mobile?

Yes, LiveChat is available as a mobile app for Android and iOS, allowing you to chat with customers on-the-go and manage conversations efficiently.

Is LiveChat secure?

Yes, LiveChat uses SSL encryption to ensure secure communication between your agents and customers, keeping conversations private and protected. Additionally, all customer data is stored securely.

How can I integrate LiveChat with other tools?

LiveChat integrates seamlessly with various tools such as Shopify, WordPress, HubSpot, and Salesforce. The platform provides over 200 integrations to enhance your workflow and improve customer service.

What is proactive chat in LiveChat?

Proactive chat allows you to reach out to visitors based on their behavior, such as time spent on a page or specific actions taken, initiating a conversation to assist them before they reach out. This feature helps increase engagement.

Can I set up automated messages in LiveChat?

Yes, you can set up automated greetings, away messages, and other personalized notifications in LiveChat to ensure that visitors are never left waiting for a response.

How can I manage multiple chat agents?

LiveChat offers a comprehensive agent management system. You can assign roles, track performance, and manage availability schedules to ensure optimal support coverage for your customers.

Does LiveChat provide analytics?

Yes, LiveChat provides real-time analytics and detailed reports on chat volume, response times, and customer satisfaction, helping businesses track performance and optimize support.

How does LiveChat improve customer retention?

By offering quick and personalized support, LiveChat helps build trust with your customers, leading to increased loyalty and repeat business.

What is ChatBot?

ChatBot is an AI-driven customer service automation tool that creates automated chat workflows for answering questions, guiding customers, and handling tasks like lead qualification and customer support.

How do I create a chatbot with no coding?

ChatBot offers a drag-and-drop interface where you can design your chatbot’s flow by simply selecting and arranging actions and responses. No coding experience is required!

How does ChatBot integrate with LiveChat?

ChatBot integrates seamlessly with LiveChat to escalate conversations from the bot to a live agent. This allows for more complex issues to be handled by human agents after initial bot interaction.

What are the main benefits of using ChatBot?

ChatBot enhances customer experience by automating responses, reducing response time, and ensuring 24/7 availability. It improves operational efficiency and frees up time for your customer service team to focus on higher-value tasks.

Can ChatBot handle multiple languages?

Yes, ChatBot supports multiple languages, making it easy for businesses with international customers to communicate effectively across various regions.

How does ChatBot improve lead generation?

ChatBot engages visitors, qualifies leads through automated questions, and collects contact information, ensuring that sales teams can focus on high-quality leads. This increases the chances of conversions.

Can I use ChatBot for e-commerce?

Absolutely! ChatBot can be used to answer product inquiries, suggest recommendations, track orders, and help with checkout, making it a valuable tool for e-commerce stores.

Is there a mobile app for ChatBot?

While ChatBot itself doesn’t have a standalone mobile app, its integration with LiveChat allows for mobile access to chatbot conversations through the LiveChat mobile app.

How do I train my ChatBot to improve its responses?

ChatBot’s AI learns and adapts based on customer interactions. You can also refine its responses and workflows based on analytics and feedback to improve accuracy and user experience.

Does ChatBot track customer interactions?

Yes, ChatBot provides detailed insights and analytics on interactions, allowing businesses to monitor bot performance, identify pain points, and optimize conversation flows.

What is HelpDesk?

HelpDesk is a ticket management platform designed to streamline customer service processes by converting customer inquiries into tickets and providing tools to efficiently track and resolve issues.

How does HelpDesk organize customer inquiries?

HelpDesk automatically categorizes and organizes customer inquiries into tickets, which can be prioritized, assigned to agents, and tracked until they are resolved. This ensures nothing falls through the cracks.

Can I integrate HelpDesk with LiveChat and ChatBot?

Yes, HelpDesk integrates with both LiveChat and ChatBot. This enables a smooth transition from chatbot interactions to support tickets and allows agents to manage all inquiries in one place.

How do I assign tickets to my team?

HelpDesk allows you to assign tickets to specific team members or departments based on their expertise. You can also set priorities and deadlines for each ticket to ensure timely resolution.

Can I automate ticket management in HelpDesk?

Yes, HelpDesk allows you to automate various tasks, such as ticket assignment, follow-ups, and responses, reducing manual effort and improving efficiency.

How does HelpDesk improve customer support?

By providing a centralized platform for managing inquiries, HelpDesk enables faster response times, better team collaboration, and improved customer satisfaction. It ensures no ticket is overlooked.

Can I add custom fields to the tickets in HelpDesk?

Yes, you can customize ticket fields to gather specific information from customers, such as order numbers, service details, or issue type, to better understand and resolve inquiries.

Is there a knowledge base in HelpDesk?

Yes, HelpDesk includes a knowledge base feature, allowing you to create and maintain articles and guides that customers can access for self-service support. This reduces the number of tickets and improves customer experience.

How can I track team performance in HelpDesk?

HelpDesk offers reporting and analytics features to track key metrics like response time, resolution time, and ticket volume. This helps businesses monitor team performance and identify areas for improvement.

Is HelpDesk suitable for small businesses?

Yes, HelpDesk is designed to be scalable and adaptable, making it suitable for businesses of all sizes, including small businesses looking to streamline their support processes.